Sweet Treat Vienna

Have gone for sugaring (sorry I cannot remember the name of the beautician) and for a Shellac manucure (with Parnia) and was very happy with the kindness and professionalism of both technicians, as well as the result of both treatments. Anika at the reception was also lovely and very helpful in managing the booking. The place is very welcoming and super clean. Will keep coming!

I have a weird experience with this place. I went there many times for manicure and pedicure and I can say that Tatjana is a great specialist. However, the policies of the salon left me wondering, if customer experience is indeed important for the management. The latest example, after which I stopped using their services: I received a promotion in their app saying that there was a discount this month. I booked 2 procedures and when I was done and wanted to pay - they said the discount was only applicable for the procedures that was never done before. THERE WAS NO INFORMATION ABOUT IT ANYWHERE in the promotion or the app. I communicated it per email with the manager, providing screenshots of the ad conditions. I was just told that "it is so" without any proof of where I could find this limitations for this promotion. Is that a way to treat a customer? Especially the one who has been loyal and went there at least once a month? I did not lose too much money on this, but it just feels wrong, I feel lied to, and I just to do not want to go there again. BAD SERVICE!

I unfortunately had a bad experience at Sweet Treat. I had high hopes due to all the great reviews. The first red flag was that you have to pay for your treatments in full before the appointment. I called about this to see if I could pay afterwards, as this is not something I have experienced before in years of using beauty salons but I was told it’s not possible to pay after, only before. I then unfortunately overlooked this because of all the great reviews. I booked a Brazilian bikini sugaring and also a hydrofacial. The same aesthetician, Lidia, did both. My appointment was on May 9. The Hydrafacial - Firstly, there was no assessment of my skin. Zero. She didn’t even look at my skin and went straight into cleansing. She didn’t cleanse my eye area or remove my eye makeup and when I asked her are you going to cleanse my eye area her response was ‘No, I’m not treating that area.’ I was speechless - a facial where your face doesn’t even get cleansed fully, and a hydra facial where your eyes get no treatment or hydration? And this facial costs 150 euro? I have rosacea and she had no specialist skincare knowledge at all and could not advise me anything about whether the treatment itself was suitable for me or the products being used in the treatment. This was someone who absolutely did not have the training carrying out the procedure. Also don´t expect dimmed lights or soft music or a relaxing diffuser scent - this place has no idea what a facial experience should be. My sugaring experience was not much better. Whilst I was having my Brazilian another member of staff walked into the room without even knocking. The treatment itself was average at best and when I asked her to warn me when she was going to pull a larger strip of hair (as her method was quite random with no rhythm) her response was ‘This is sugaring, it’s painful.’ Again I was rendered completely speechless at the level of service. I was expecting to have a relaxing, pampering experience and leave feeling refreshed and rejuvenated. I felt exactly the opposite way. I also felt somewhat scammed having paid in advance for such a poor level of service. When I’m looking for a beauty salon, I’m not looking for instagrammable interiors, I’m looking for knowledgeable, personable aestheticians in a professional and friendly environment. I will never return here and I hope I save at least one woman from having a similar experience to me.

I highly recommend this place for sugar waxing and nails. They have the best quality of wax and nail products and are clean and have very friendly staff. They are kind and easy to deal with. They are open late which is convenient and send you a reminder text about your appointment. Also it is on par with other places or cheaper in terms of price. The waxing is really as comfortable as it gets. They ask if you want to take a break and take their time to make sure it is done right and well. They even tweeze if the wax misses anything and they put the cooling lotion on themselves. No black and blues. Very very professional. The nails are done with real shellac which is easily removable, no filing neccessary. They are careful and ask if you are happy with the shape/color/length/whatever intermittently.